PRIVACY NOTICE

Privacy Notice

This notice explains how information from service requests, team applications, and service operations is used so you can make an informed choice before submitting it.

Patient and contact information

We may collect names, contact details, appointment dates, pickup and destination addresses, mobility needs, information required for safety and continuity of care, and authorized service records.

Applicant and workforce information

We may collect names, contact details, job type, licence number, specialty, experience, skills, service area, availability, verification status, assignments, and system usage records.

Purposes

To assess services and pricing, contact and confirm bookings, verify personnel, assemble care teams, prepare safe transport and care, maintain security and auditability, and meet applicable requirements.

Access and disclosure

Access is role-based and personnel should see only what is necessary for their assigned work. Drivers should not access full clinical details. Information is disclosed only with authorization or where required by law.

Retention and your rights

Information is retained according to its type and business necessity. You may contact us to request access, correction, withdrawal of consent, or information about its use, subject to applicable rights and legal exceptions.

Emergencies

This form is not an emergency channel. For unconsciousness, breathing difficulty, severe chest pain, or another emergency, call 1669 immediately.

This is a baseline template. The operator should have a privacy or legal professional review and adapt it to actual operations before collecting real personal information.